My Customer Success Reading List

Some have asked for books I’d recommend for those working in Customer Success. Well, I’ve decided to share this publicly. Here are my favorite books for Customer Success. The last two books are not exclusive to Customer Success. For example, Deep Work heavily impacts how I function day to day professionally. I highly recommend this book even you are not in Customer Success.

1. The Trusted Advisor by David H. Maister

2. Customer Success by Nick Mehta, Dan Steinman, Lincoln Murphy

3. Never Lose a Customer Again by Joey Coleman

4. Deep Work by Cal Newport

5. Four Disciplines of Execution by Sean Covey, Chris McChesney, Jim Huling