Redefining Customer Success: Cost Center to Profit Driver
Hiring your first CSM: When and Who to Look For?
Unlocking the Power of Every Team Member: 5 Tips to Foster Effective Collaboration (Part 2 of 3)
Inspiring Collaboration: How Thoughtful Scrutiny Sessions Bring Teams Together (Part 1 of 3)
Keep customers focused and engaged
4 Tips to Keep Customers Engaged
If you’ve done Customer Success for any period of time, you know that customers can go silent. Here are 4 tips to keep customers engaged and to prevent this from happening to you.
4 Tips for a GREAT QBR
Preparing for a business review can be stressful and overwhelming. Here are four tips to driving a productive QBR.
My Customer Success Reading List
Some have asked for books I’d recommend for those working in Customer Success. Well, I’ve decided to share this publicly. Here are my favorite books for Customer Success.
Guiding principles of Customer Success Contributors
What does it mean to be human? Is it about having emotions? Do the relationships we form make us special? Or is humanity just a program that can be emulated?